Maintaining a clean and hygienic home is essential for a healthy living. Along with regular dusting and cleaning of floors, carpets also require periodic cleaning. Hiring professional cleaners ensures your carpets are free of dirt, allergens, and stains. However, there are a few crucial questions to ask them to ensure that you get the best service. In this article, we will discuss the top 12 questions you should ask a carpet cleaning company before hiring them.
1. What Carpet Cleaning Method Do You Use?
There are several carpet cleaning methods, including steam cleaning, dry cleaning, and hot water extraction. Each method has its advantages and disadvantages. It is essential to ask the carpet cleaning company which method they use and which method would be best for your carpet. This will help you understand the cleaning process and ensure that it is suitable for your carpet.
2. Are Your Technicians Certified and Insured?
Although not a requirement, it is still best to hire a company with certified and insured technicians. This will give you peace of mind that your carpet is in safe hands and that any damages caused during the cleaning process will be covered by the company’s insurance.
3. What Is Your Experience in Carpet Cleaning?
Experience is a crucial factor when it comes to carpet cleaning. It is essential to ask the company about their experience in the industry and how long they have been in business. This will help you understand their level of expertise and the quality of service they can provide.
4. What Is Your Pricing Structure?
It is essential to understand the company’s pricing structure. Ask them about their rates and whether they charge per square foot or per room. Additionally, ask them about any extra charges that may apply, such as stain removal or furniture moving.
5. Do You Offer a Satisfaction Guarantee?
A satisfaction guarantee is an important factor when it comes to carpet cleaning services. Ask the company if they offer a satisfaction guarantee and what it entails. This will give you peace of mind that if you are not satisfied with the service, the company will take steps to rectify the situation.
6. What Cleaning Products Do You Use?
The cleaning products used by a carpet cleaning company can have a significant impact on the quality of service provided. It is important to ask what products they use and whether they are eco-friendly and safe for pets and children.
7. Do You Provide a Written Estimate?
Before hiring a carpet cleaner, you should get a written estimate. This will help you understand the total cost of the service and any additional charges that may apply. Additionally, a written estimate will help you avoid any misunderstandings or surprises when it comes to payment.
8. Do You Move Furniture?
Moving furniture can be a hassle when it comes to carpet cleaning. It is important to ask the company if they will move furniture before cleaning the carpet or if you are expected to do so. This will help you prepare for the cleaning process and ensure that the flooring is cleaned thoroughly.
9. How Long Will the Cleaning Process Take?
The length of time it takes to clean a carpet can vary depending on the size of the flooring and the method used. It is important to ask the company how long the cleaning process will take so that you can plan accordingly.
10. Do You Offer Any Additional Services?
Some carpet cleaning companies offer additional services, such as upholstery cleaning or tile and grout cleaning. It is important to ask if they offer any additional services and whether they provide any discounts for bundling services.
11. What Is Your Availability?
Ask them about their hours of operation and whether they offer emergency services. This will help you plan for the cleaning process and ensure that it does not interfere with your schedule.
12. Can You Provide References?
Finally, ask the company if they can provide references. This will give you an idea of their level of service and the satisfaction of their previous clients. Additionally, you can contact the references to ask about their experience with the company.
Hiring a carpet cleaning company can be a daunting task, but asking the right questions can help ensure that you get the best service. The questions listed above cover the essential areas that you should consider before hiring a carpet cleaning company. By asking these questions, you can make an informed decision and ensure that your carpet is cleaned thoroughly and efficiently.
Don’t let dirty carpets or flood damage ruin your home. Contact our Avon carpet cleaners at A&M, your trusted carpet cleaning and flood response company. With over 19 years of experience, we guarantee a professional and efficient service that will exceed your expectations. Book our service today.